• Respond to the reminder text the day before your shift begins so we know that you’ll be available for your shift.
  • Ensure your phone isn’t muted at least 30 minutes before your shift begins.
  • Be available and sober for your entire shift.
  • Never give out an AA member’s phone number.
  • Get the caller the help they need and keeps calls short.
  • Use the Helpline’s website for meeting schedule links and other info.